Refunds and shipping
Refund and cancellation:
If you happen to receive a damaged product, we will either refund the money or replace the product, depending on your preference. You can raise a returns and replacement query by sending an email to firstname.lastname@example.org on the day of delivery. Be sure to attach an image of the item received so we can evaluate its condition.
Products acknowledged as damaged will be reverse picked by us. Once we receive the item at our faculty we will verify its condition and initiate the process of refund/replacement accordingly.
- Our delivery partners will bring the package to you as early as possible. In case, they are unable to reach the provided address or at a suitable time, they will contact you to resolve the issue.
- We dispatch most orders within 2 business days (excluding Sundays and public holidays).
- There are no shipping charges for PRE PAID orders & the orders equal and above the billing value of INR 799. However, if your order is less than INR 799, there will be a shipping charge of INR 60.